Case Management Support Specialist

We’re Hiring!

CASE MANAGEMENT SUPPORT SPECIALIST

Posting Requisition 22213 Program W orkBC

Job Type Regular, Full-time Location S u r rey-Newton, BC

Hours of work 35 hours per week Closing Date Open until filled

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White

Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals,

businesses, community groups and government to create focused, effective and responsive resources for the

community.

The Case Management Support Specialist will assist with OES applications, development of return-to-work action

plans, basic case management, and follow-up support, referrals, and assistance to those seeking sponsored training

or other long-term interventions, as appropriate. The incumbent will be responsible for processing, administering,

monitoring, and tracking job-start support and other financial support. The Case Management Support Specialist will

also perform assigned tasks to assist with data entry revisions and follow-up to enhance key performance measures

and program outcomes. The Case Management Support Specialist is responsible for staying abreast and following

WorkBC Policy and ICM requirements to ensure accurate data entry and record-keeping in ICM and collection of

documentation and statistical information.

ACCOUNTABILITIES

• Assess clients’ eligibility for services, assist with online applications and ensure clients are aware of service and

support offerings.

• Coordinate new referrals and client flow from other programs to WorkBC through outreach.
• Work closely with employment counsellors to ensure that client needs have been accurately identified and

addressed with regards to job starts and other financial supports.

• Work with clients to develop/update a collaborative return-to-work action plan including resume development,

job coaching follow-up, outreach work that appropriately meets the clients’ needs, and monitoring of long-term

interventions.

• Work closely with all other workgroups to manage client flow by screening clients for services and

administering, monitoring, and tracking financial supports and services according to WorkBC policy and

eligibility criteria.

• Complete and track statistics, reports and documentation on activities and intake, including gathering of

receipts, progress reports, and documentation for dispensing/administering/tracking/monitoring of financial

supports.

• Open, maintain, and close ICM and physical client and service files/records in accordance to requirements of

the funder and Options Community Services (OCS), including data entry corrections, accurate submission of

orders, billings, revisions and tracking of outcomes.

• Contact other agencies, training organizations and employers to confirm client progress and obtain

documentation as appropriate such as attendance reports and receipts.

• Performs other duties, as needed.

QUALIFICATIONS

Education, Training, and Experience:
We are an equal opportunity employer committed to hiring a diverse workforce Posted: 23-01-10

We’re Hiring!

• Post-secondary education in social services or a related field and a minimum three (3) years’ demonstrated

experience in employment counselling. A combination of equivalent experience and training, with emphasis in

employment counselling will be considered.

• A Career Development Practitioner certificate is an asset.
• Competent assessment skills utilizing a comprehensive model, appropriate to the client’s needs.
• Excellent knowledge of Labour Market trends, employment and non-employment related services in the

community.

• Well-developed computer skills in Microsoft Office; strong ability to learn new computer software, including

ICM.

Skills and Abilities:

• Comfortable working in a performance-based work environment with strong emphasis on sustained employment

outcomes.

• Strong problem-solving skills and ability to make “hard decisions” utilizing critical thinking
• Sound understanding of skills training process and long-term intervention decision making criteria.
• Must be independent, self-motivated and have a mature disposition.
• Ability to write and format current industry standard resumes
• Flexible and committed to working in a team to achieve sustainable outcomes, targets and obtain required

documentation.

• Proven ability to meet deadlines and maintain accurate files in a timely manner.
• Competent in relating to a diverse clientele and sincere appreciation for a multi-cultural environment.
• Must be sensitive to and respectful of cultural and lifestyle diversity.
• Strong ethics around confidentiality
• Ability to identify sensitive issues and maintain confidentiality
• Second language is a strong asset; preference will be given to Pushto, Dari, Farsi speakers

SPECIAL REQUIREMENTS

• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check /

Vulnerable Sector search preceding their start date.

• Applicants may be required to provide proof of Covid -19 vaccination.
• Applicants with lived experience are strongly encouraged to apply.
• An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This

position is open to all qualified applicants.

PLEASE APPLY TO: Ferrix Leung, Case Management Team Lead

Options Community Services Society

Email: [email protected]

Please include a cover letter clearly indicating the posting number [posting

#22213] and outlining your qualifications and related experience for the

position.

We are an equal opportunity employer committed to hiring a diverse workforce Posted: 23-01-10