Client Administration and Medical Underwriting Support Representative (1-Year Term)

Manitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life’s most unexpected and sometimes challenging moments. This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service.

As an independent and not for profit organization for over 40 years, we provide health, dental, employee assistance, disability, travel and life coverage to over half a million Manitobans.

At Manitoba Blue Cross, our people are the key to our success! Consider becoming part of our team of professionals committed to providing exceptional customer service.

Join us as we serve our neighbours to support and strengthen our community.

JOB TITLE Client Administration Life and Medical Underwriting Support Representative (1-Year Term)

REPORTS TO Supervisor, Client Administration

POSITION SUMMARY:
The Client Administration Support Representative provides administrative support to the Life and Medical Underwriting Client Administration Representatives. The incumbent must work well independently and work well in a team environment.

DUTIES AND RESPONSIBILITIES

Medical Underwriting Support

• Opens daily mail.
• Assists in reviewing/processing daily and monthly underwriting reports
• Prepares letters requesting medical evidence.
• Requests medical information (Paramedicals, Attending physician statements etc.)
• Assists in actioning decisions from the medical underwriter.
• Assists in entering medical underwriting decisions.
• Manages requests from Life Client Admin Reps for removing codes.
• Processes manual updates to special classes in CAS.
• Assists in tracking case progress and activity in Excel.
• Prepares form letters to clients regarding medical underwriting decisions.
• Reviews annually all claimants at EI index adjustment.
• Updates take over amounts on new groups.
• Maintains the medical underwriting procedures (Confluence).
• Ensures medical underwriting documentation is maintained in a secure and confidential manner.

Life Administration Support

• Processes group life, health and dental applications, changes, and terminations on the CAS system, ensuring all enrollment procedures are properly followed and production standards are met.
• Processes and maintains groups’ pre-authorized debit and members’ direct deposit information.
• Forwards COB information to appropriate department.
• Maintains the life enrollment procedures (Confluence).
• Ensures life documentation is maintained in a secure and confidential manner.
• Maintains Disability log and waiver of premium spreadsheets.

Other duties

• Attends and participates in meetings.
• Identifies opportunities for process efficiency improvements and recommends process changes.
• Filing.
• Provides backup to all Client Admin Support roles.
• Other duties as assigned.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES

• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Preference will be given to applicants who have completed some post-secondary education. An equivalent combination of education and 1-2 years’ experience in an office environment may be considered.
• Above average verbal and written communication skills.
• Previous administrative experience an asset.
• Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization in a team environment and external customers.
• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
• Demonstrated ability to research, analyze, assess, and provide options and make recommendations on matters of procedure and policy.
• Thorough knowledge of office productivity tools including Microsoft Word, Excel, Outlook and various reporting and database applications.
• High attention to detail and accuracy.
• Capable of completing industry education programs entailing self-directed study and the writing of graded examinations. Specific programs include but are not limited to LOMA, CEBS, and ICA . Discipline-specific study may be required in areas such as accounting, credit management, communication, etc. Enrollment in, and completion of, such courses will be encouraged.

We offer competitive salary, modified benefits, hybrid work arrangements, a flex work schedule, and a health and wellness program with an on-site fitness centre. We are committed to creating a rewarding environment to foster learning and development for our staff. If you are interested in joining our team, please forward a resume and cover letter, indicating salary expectations, by February 3, 2023.

Thank you for your interest, we look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Only those being considered for the selection process will be contacted.