Operations Manager

Operations Manager – Homecare

Our client, North Dublin Home Care, a large community based not-for-profit home care organisation operating across north Dublin, is seeking to recruit an Operations Manager.

This is an excellent opportunity to continue to lead the further development of a well-run not-for-profit home care organisation, providing for the healthcare needs of its clients and enabling them to live in the community.

The Role

The Operations Manager is responsible for the leadership and management of:

the home care operations, quality service delivery, standards, practices;

liaison with clients, their families, and professional healthcare staff;

liaison with our clients including the HSE;

home care staff and supervisors;

scheduling and rosters;

IT systems and projects;

HR including ongoing recruitment, staff development, training, performance management, engagement, retention;

marketing and branding;

administration and reporting;

homecare research.

Reporting Scope

Reporting to the CEO, the Operations Manager is responsible for over 500 clients and 200 employees. The team comprises:

Service Manager

Supervisors, Supervisory Care Assistants and and Home Care Support Workers

Service User Manager, Schedulers and Customer Service Executive

HR Officers (2)

Marketing and Brand Executive

IT/Technical Projects Executive

Researcher

Key Responsibilities

Operations Performance Management

Develop clear performance expectations for all functional responsibility

Align teams, and individual contribution to deliver on objectives

Identify and resolve recurring problems which affect the achievement of objectives

Monitor weekly and monthly service provision to ensure high levels of performance.

Resource Planning

Ensure a strong focus on resource planning, so that high levels of the service can be achieved and maintained

Ensure staff skills are aligned with, and reflect, future business needs

Direct recruitment needs so that additional business can be taken on.

Staff Management Development

Strongly encourage all staff to live the organisation’s values

Develop improvement opportunities for staff and resource flexibility through assignment of projects, staff rotation and skills training

Identify and deal with underperformance so that it does not reoccur

Lead and participate in disciplinary meetings

Coach and provide feedback to staff so that capability and standards grow.

Financial

Assist the CEO in developing operating budgets

Manage monthly operations so that budgets are achieved

Identify cost efficiencies that can be made and implement same

Liaise closely with Payroll/Accounts staff.

Quality

Monitor all reporting functions to ensure they are operating to the company’s quality standards

Support the attainment of new quality standards

Implement plans to improve quality compliance

Identify plans to rectify quality failings in conjunction with the Quality Lead

Closely monitor the timely completion of required activities including Care Plans, Assessments, Garda Vetting renewals etc.

Monitor complaints and where appropriate identify trends for review

Address any deficiencies in document completion and control within operations.

Health Safety

Promote adherence to the organisations Health Safety Standards

In conjunction with the Quality Lead/Safety, Health and Welfare at Work Officer, identify areas for improvement and implement changes.

Projects

Undertake projects and act as Project Manager for company and inter agency projects as required

Pay attention to the finer details of a project without missing the bigger picture

Monitor delivery of projects within the Operations function

Support the implementation of new technologies.

Communications

Consistently communicate the organisation’s values to all staff

Maintain good records of critical communications with Funders, Service Users, Home Care Workers/Staff, and any other stakeholder/groups.

Training Provision

Work closely with the operations functions and Human Resources to identify training requirements

Deliver training as required.

Report Writing

Prepare timely reports as directed by the CEO or as required by external agencies.

Team Meetings

Conduct weekly/monthly team meetings with the operations group

Participate in team meetings within the organisation and externally

Other

Liaise with other disciplines as dictated under the support and guidance of the CEO

Represent the organisation externally as required

Ensure that all record keeping is completed in a professional, non-judgemental manner and available for further development and evaluation

Utilise available community resources were possible

Carry out other relevant responsibilities and duties designated by the CEO.

Person Requirements

The ideal person will have:
A relevant qualification(s) commensurate with the role, and

At least 5 years’ experience management/leadership at a similar level

The ability to practice safely and effectively fulfilling professional responsibility within the organisation, including report writing and assessing in a healthcare

Full clean driver’s licence.

Skills: You need to be….

A strong time manager

Diplomatic

A leader

Good with numbers

Energetic, enthusiastic, and highly motivated

Able to work effectively under pressure while managing a wide-ranging workload

Able to work collaboratively with all other disciplines in the organisation

A good communicator with excellent presentation skills

Someone with good general IT skills and ability to adapt to new systems.

Competencies: You need to have…

Administration experience

Experience and understanding of Home Care documentation

Good reporting skills

Attention to detail.

Knowledge: You need to have…

A willingness to advance training where required

Business management principles and practice

Finance and accounting principles

Knowledge of Human resources

A focus on productivity

Knowledge and experience in operations and organisational effectiveness.

Personal: You need to be…

A people person, and have the ability to build good working relations

A creative thinker with a positive approach who is responsive to change

A highly motivated self-starter

A task-orientated achiever able to retain a sense of perspective

Influential and persuasive.

The ideal person will be able to demonstrate their experience and skills to be able to manage the diverse and varied range of responsibilities, demands and leadership requirements in the role.

He/she will have the ambition, drive, and energy to build on the current success of operations and exceptional people management and leadership skills, with the ability to build successful relationships with home support workers, supervisors etc., peer senior managers, the CEO and external stakeholders including clients, the HSE and other stakeholders.

The ideal person will have the experience and skillset to be capable, trusted, and reliable in the management of all situations at all levels with staff and management, clients and stakeholders.

He/she will be able to hold the responsibility and accountability to successfully oversee all areas of the company’s operations and to successfully deal with the breadth and diversity of areas they will oversee lead.

Skills in administration management, and reporting will also be key to success.

Career Opportunity

This position offers an excellent opportunity to continue to build upon the success of the operations in the company whilst offering the candidate leadership growth, influence, responsibility, and accountability across a diverse range of areas and responsibilities.

Salary Benefits

The company will offer generous pay and benefits including salary, pension, and other benefits commensurate with the role and benchmarked with the market. Salary is negotiable, DOE.

Contract Hours

This is a full-time, permanent contract.

The role is 9-5 Monday to Friday, however, flexibility will be required to meet business requirements.

Location

The role is based in Clontarf, Dublin 3 and involves travel within the catchment area across North Dublin.

Applying

If you are ready to apply, submit your cv and cover email, and we will be in touch.