Operations Manager Job at CollierBroderick – Dublin, County Dublin
Our client, North Dublin Home Care, a large community based not-for-profit home care organisation operating across north Dublin, is seeking to recruit an Operations Manager.
This is an excellent opportunity to continue to lead the further development of a well-run not-for-profit home care organisation, providing for the healthcare needs of its clients and enabling them to live in the community.
The Operations Manager is responsible for the leadership and management of:
the home care operations, quality service delivery, standards, practices;
liaison with clients, their families, and professional healthcare staff;
liaison with our clients including the HSE;
home care staff and supervisors;
scheduling and rosters;
IT systems and projects;
HR including ongoing recruitment, staff development, training, performance management, engagement, retention;
marketing and branding;
administration and reporting;
Reporting to the CEO, the Operations Manager is responsible for over 500 clients and 200 employees. The team comprises:
Supervisors, Supervisory Care Assistants and and Home Care Support Workers
Service User Manager, Schedulers and Customer Service Executive
HR Officers (2)
Marketing and Brand Executive
IT/Technical Projects Executive
Operations Performance Management
Develop clear performance expectations for all functional responsibility
Align teams, and individual contribution to deliver on objectives
Identify and resolve recurring problems which affect the achievement of objectives
Monitor weekly and monthly service provision to ensure high levels of performance.
Ensure a strong focus on resource planning, so that high levels of the service can be achieved and maintained
Ensure staff skills are aligned with, and reflect, future business needs
Direct recruitment needs so that additional business can be taken on.
Staff Management Development
Strongly encourage all staff to live the organisation’s values
Develop improvement opportunities for staff and resource flexibility through assignment of projects, staff rotation and skills training
Identify and deal with underperformance so that it does not reoccur
Lead and participate in disciplinary meetings
Coach and provide feedback to staff so that capability and standards grow.
Assist the CEO in developing operating budgets
Manage monthly operations so that budgets are achieved
Identify cost efficiencies that can be made and implement same
Liaise closely with Payroll/Accounts staff.
Monitor all reporting functions to ensure they are operating to the company’s quality standards
Support the attainment of new quality standards
Implement plans to improve quality compliance
Identify plans to rectify quality failings in conjunction with the Quality Lead
Closely monitor the timely completion of required activities including Care Plans, Assessments, Garda Vetting renewals etc.
Monitor complaints and where appropriate identify trends for review
Address any deficiencies in document completion and control within operations.
Promote adherence to the organisations Health Safety Standards
In conjunction with the Quality Lead/Safety, Health and Welfare at Work Officer, identify areas for improvement and implement changes.
Undertake projects and act as Project Manager for company and inter agency projects as required
Pay attention to the finer details of a project without missing the bigger picture
Monitor delivery of projects within the Operations function
Support the implementation of new technologies.
Consistently communicate the organisation’s values to all staff
Maintain good records of critical communications with Funders, Service Users, Home Care Workers/Staff, and any other stakeholder/groups.
Work closely with the operations functions and Human Resources to identify training requirements
Deliver training as required.
Prepare timely reports as directed by the CEO or as required by external agencies.
Conduct weekly/monthly team meetings with the operations group
Participate in team meetings within the organisation and externally
Liaise with other disciplines as dictated under the support and guidance of the CEO
Represent the organisation externally as required
Ensure that all record keeping is completed in a professional, non-judgemental manner and available for further development and evaluation
Utilise available community resources were possible
Carry out other relevant responsibilities and duties designated by the CEO.
The ideal person will have:
A relevant qualification(s) commensurate with the role, and
At least 5 years’ experience management/leadership at a similar level
The ability to practice safely and effectively fulfilling professional responsibility within the organisation, including report writing and assessing in a healthcare
Full clean driver’s licence.
Skills: You need to be….
A strong time manager
Good with numbers
Energetic, enthusiastic, and highly motivated
Able to work effectively under pressure while managing a wide-ranging workload
Able to work collaboratively with all other disciplines in the organisation
A good communicator with excellent presentation skills
Someone with good general IT skills and ability to adapt to new systems.
Competencies: You need to have…
Experience and understanding of Home Care documentation
Good reporting skills
Attention to detail.
Knowledge: You need to have…
A willingness to advance training where required
Business management principles and practice
Finance and accounting principles
Knowledge of Human resources
A focus on productivity
Knowledge and experience in operations and organisational effectiveness.
Personal: You need to be…
A people person, and have the ability to build good working relations
A creative thinker with a positive approach who is responsive to change
A highly motivated self-starter
A task-orientated achiever able to retain a sense of perspective
Influential and persuasive.
The ideal person will be able to demonstrate their experience and skills to be able to manage the diverse and varied range of responsibilities, demands and leadership requirements in the role.
He/she will have the ambition, drive, and energy to build on the current success of operations and exceptional people management and leadership skills, with the ability to build successful relationships with home support workers, supervisors etc., peer senior managers, the CEO and external stakeholders including clients, the HSE and other stakeholders.
The ideal person will have the experience and skillset to be capable, trusted, and reliable in the management of all situations at all levels with staff and management, clients and stakeholders.
He/she will be able to hold the responsibility and accountability to successfully oversee all areas of the company’s operations and to successfully deal with the breadth and diversity of areas they will oversee lead.
Skills in administration management, and reporting will also be key to success.
This position offers an excellent opportunity to continue to build upon the success of the operations in the company whilst offering the candidate leadership growth, influence, responsibility, and accountability across a diverse range of areas and responsibilities.
The company will offer generous pay and benefits including salary, pension, and other benefits commensurate with the role and benchmarked with the market. Salary is negotiable, DOE.
This is a full-time, permanent contract.
The role is 9-5 Monday to Friday, however, flexibility will be required to meet business requirements.
The role is based in Clontarf, Dublin 3 and involves travel within the catchment area across North Dublin.
If you are ready to apply, submit your cv and cover email, and we will be in touch.
About the Company
Company: CollierBroderick –
Company Location: Dublin, County Dublin